Customer Testimonials
I use the oil change coupons for my 0-16W oil change. Most of the other recommended fixes, except for factory-specific I can get cheaper elsewhere. Service dept was very busy but Vanessa got oil change went quickly.
Very well staffed. Dropped off car for service and they were quick about it . Friendly as well
Costumer service is good. Lounge is very relaxing while waiting. The service is excellent. The place is clean.
Excellent customer service by Service Asst. Mgr. Melissa Oblea. Received quick turn around a standard oil change.
Alex was respectful, professional, and easy to work with from start to finish. He took the time to explain everything clearly and made the whole experience smooth. Great service — I’d definitely recommend Toyota Chula Vista.
I recently had my oil change serviced by Carlos Carrillo, and I could not be happier with the experience. Carlos was exceptionally courteous and highly professional from start to finish. He made the entire process smooth and hassle-free. Excellent customer service.
Service department do not meet my expectations of basic customer service and general care when it came to servicing my car.
Very knowledgeable advisor very helpful on understanding what's needed and efficient. Friendly as well.
Great dealer unfortunately sales people not 👎once they do their sales they don’t no you it’s too sad
I’ve used them for servicing my two vehicles the last couple of years and they’ve been great. My latest service was done just yesterday and Brisa was very attentive and helpful.
Car service was quick and efficient. Communication was clear and made sure of any possible concerns I may of had so it could be taken care of.
Keenan was great from arrival to exit and the service was outstanding. Great all around
Had an appointment on October 31st at 9 AM and I arrive at 8:35 AM and it took me until 9:52 AM to be able to just drop off my car even though having an appointment, on the second note, I lost an appointment that I had at 10 AM, thanks to the lack of professionalism of the service department of this dealership. I’m not a person who complains about anything but when I see something wrong, I’d like to address it so people can do a better job on customer service. I even got out of my car walked in where ... Read More DealerRater - Nov 2, 2026
Excellent service and let me know everything up front. Only place I take my car.
The dealer overall is fair. The person that helped me, wasn't professional at all.
A+ Customer service. Javier Aguirre took care of my vehicle and me. Very knowledgeable, reliable and patient. Highly recommend.
This dealership has excellent, pleasant and well trained personnels who provide highly commendable overall services.
Very nice and professional . Clean fast organized Everything went smooth and no pressure great good
I appreciated the consistent and clear communication, from the Internet team to the salesperson and the finance person. While the process was a bit lengthy, things were explained well, the vehicle was exactly what we wanted and overall the dealership seemed to have a solid team in place.
Yesterday was my 3rd awful service waiting! I had a 10:00 am appointment and was there at 9:30 am to be exact. We were accommodated by Mr Enrique Velez who was very helpful. I was told to wait about 2 hours so we decided to wait at the lounge. Unfortunately when it was 3:00 pm I approached Mr Velez why our car was not done yet. He went to check it and I was told to wait for another hour. He was so accommodating and told us to go home and told us he can arrange our u ber back to toyota bec we ... Read More DealerRater - Oct 23, 2026
Not too good for returning customers. Had a deal in writing and was ready to pull the trigger. Had a family emergency that lasted nearly 3 weeks and the deal will no longer be honored that was in writing for a returning customer.
Friendly staff. Communicated well so I was up to speed every step of the way
Everything work perfect, My appointment was at 10:30, arrived at 10:15 and my salesman was ready waiting for me to take me to the vehicle on a separate area, show me in-n-out, went for a test drive, come back to his office, quick application, in 10 minutes I was at Finance. Out of Finance Sammy Jr was waiting for me an walk me to my clean car. Never before I had an experience like this one!!! Thank you Chula Vista Toyota!
Brisa was great. She was very informative and kept me informed. She let me know when my truck would be ready. I will definitely return.
Carlos Muñoz was amazing and took great care of my car. He advised me on the services I need only for my mileage and gave me a car wash.
I was very pleased with my visit. The guy that helped me was very nice.
I was appointed. I came in for my first oil change and rotate my tires. I eas told my car would be ready at 1pm. When I went to check their were no service advisors. They were in a meeting. I finally left at 1:45pm..I did have a good experience with Carlos Munoz. He apologized for the delay when I appreciated.
My recent experience at the Toyota Chula Vista service department was outstanding. The service advisor, Carlos Carrillo, was very professional, friendly and attentive. Thank you!
I had an appointment for 10:15 am I was out by 3:05 pm
I arrived for an oil change without an appointment. I was told when I was pre-checked in that I will be able to get a completed oil change that day. Once I was in line waiting to be checked in, I waited approximately 45 minutes, while service representatives walked past me. I was never greeted, and I was never told that it would be a few minutes or longer of a wait time. After 45 minutes I was finally greeted by Javier. He was very cordial and very professional. He brought me in, checked me in and told me the vehicle will ... Read More DealerRater - Oct 9, 2026
Service rep was very helpful resolving actions needed, communicated clearly, and provided transportation after dropoff.
Chula vista toyota has an excellent service overall. Someone approached right away me as soon as I got in line for service and assigned a tech, this, I know what to do right away. Unlike, last time I was there no one appriach me and to explain what to do. This time I was kind of satisfied. Two hours later I received a text that my car was ready for pick up. I will come for my next service maintenance.
I like that you send me a video now at the time of the inspection,Excelente service, thank you Brisa
Chula Vista Toyota presented as honest and direct and made the purchase of the vehicle a quality experience. Unfortunately, it ended there, the minute I drove off the lot follow up support from this dealership appears to have vanished.
Buena asesoria atencion te despejan tus dudas muy amables hacen lo mejor posible por darte la atencion
Great customer service, explained every details before and after competing services on my RAV4 Prime, also delivered on time as promised.
I had the very best experience ever. I do not like working with dealerships for many reasons. But I did not have any issues. Everyone was so helpful. Leo was very helpful. I also recommended you to my sister. She is looking for a toyota. I hope she comes to visit you soon.
A thorough inspection and service . Carlos was very professional and explained everything that needed to be done on the vehicle.
Loved my experience with this dealership. They were very attentive, detailed, and took very good care of me which I very much appreciated and will return for another car.
I got my car in for maintenance. Enrique was great, very professional and friendly. Highly recommend!
Jesus my service adviser was very professional and got me in and out quick for my oil change in about 1 hour.
Nice people; delivers on time what they promise; convenient location; Carlos was an excellent service manager!
With the stress of knowing I had a failed transmission ($10,000), Vanessa at Toyota Chula Vista was amazing in helping navigate the system through (thank, God!) my extended warranty. With only 56,000 miles on the 2021 Toyota Highlander and just 4 months out of warranty, it was very stressful. Everything worked out perfectly in the end!
Toyota of Chula Vista always provides great customer service. Everybody is always friendly and helpful
recently took my vehicle to the Toyota dealership for routine maintenance and an additional inspection, and I had a great experience. The service was excellent from start to finish. The staff was professional, friendly, and took the time to explain everything clearly. They did a very thorough job, and I was very satisfied with the quality of the work. I really appreciate their attention to detail and the way they treated me as a customer. I would definitely recommend this
Excellent work, customer service was outstanding, worked was done fast enough to make it to pick it up on time so I can get to work on time. The only thing that was missing was the shuttle service , we normally go to Toyota Norm Reeves were they too have excellent service and they have shuttle service. We just moved to Chula Vista and we decided to give you a try. We love for you to consider adding the shuttle service even though you do offer Uber rides it’s more personal to have a shuttle ride from Toyota that’s ... Read More DealerRater - Sep 22, 2026
Very Professional Service agent. Explained exactly what service were going to be performed and had vehicle washed. But extremely surprised in how fast the service was completed. A++++
Great service team! Excellent communication about service plan and info along the process. Car was completed on time
Service was unsatisfactory. I could not get through to anyone over the phone. My car was. Parked far away when it was done. I was told it was out in front but it was not. I had to go back in and get the service advisor to get it. This is the second time I’ve had terrible service this year. The only reason I have gone back is because it’s close to my home.
Olivia the technician was amazing at servicing my vehicle. Loved all the details and attention she had. Matthew was a great advisor as-well as Miriam.
I did not have a positive experience during this visit and felt that the service advisor was very inconsiderate of my time! I brought my car in on time. The service advisor (Kevin Laguna) confirmed my phone number and promised to have it done by approximately 10:30am since I was going to be waiting in the lobby. I was never provided an update or video if there was anything else that they recommended to have serviced. I noticed that the service department was very busy that day, so I gave them the benefit of the doubt that this was the ... Read More DealerRater - Sep 16, 2026
This dealership was so attentive, polite and respectful. The service was very good, they checked the car and fixed-check what was needed. Good service!
Took 6 hours for an oil change. 6 hours! I should have just taken it to some independent shop.
Long lines just to check in your vehicle. Staff lack customer service skills. Went to pick up my vehicle, to my surprise my service advisor was already gone for the day. He didn’t bother to mention that he would be gone when I arrive. I could not get my questions answered about my vehicle. No accountability.
The service writer I was assigned was the best. Very informative and patient I appreciate that.
Great customer service Jesus is an excellent service advisor. I’ve had one whom I had the worst experience with.
Purchase experience was great from initial contact up to dealing with the finance person who was pushy and somewhat negative. We got the vehicle we wanted and was happy with the overall experience.
Javier was outstanding! Brought the car a bit late for a service and it was done on time, on top of that Javier was able to wait for me past his regular work hours so I could get the car back the same day.
The service representative that helped me did not have good communication or customer service m. Her name is Vanessa Santiago. I was on time for my appointment for an oil change, I was the only car in the lane, however I sat waiting in my car for 20 min. Until finally another service rep noticed and went to check on things. He came back and apologized for the wait and lead me inside . Where Vanessa was at her desk area typing in paper work, as I approach she made no eye contact and says " Hi we're very busy can ... Read More DealerRater - Sep 7, 2026
Excellence service, good communications, Professional service excellent work. T A video showing the inspection of my vehicle as he walked through and did. It makes the guesswork taken away from an uncertain service. Situation.hank you.
Great experience with my Prius service. My service advisor is very helpful and knowledge and complete the service on time as promised.
It has a big selection of vehicles, and great customer service. Completely recommend this dealership.
Took my Brand New 2026 forerunner TRD pro one of a kind to the service department. Carlos was very knowledge and helpful made the process easy to install a transfer skid plate and a differential skid plate was done properly and in no time. Thank you, Carlos. Thank you Toyota Chula Vista
Staff are always friendly and professional. Thanks for taking care of my old Scion. Sometimes servicing takes a while, but there is a nice place to wait.
I had Keenon as my service advisor. Although I did wait very long to be seen (probably my fault since I arrived 30 minutes early to my appt), my service was done quickly and the Tacoma drives better than ever. Keenon was very friendly and professional.
My sales consultant was Jhovsnny Ruiz. This was the best experience buying a truck. I got a great deal and I was in and out in just over a hour and a half. I never purchased a truck that fast. Great place to purchase a vehicle.
I purchased the Platinum addition coverage. Witch it included transmission service the sales person said. No services are included just oil service. Not worth $3,000 for the extended service. Do not purchase any addition service. Lesson learned.
This was the worst experience I have had with Toyota! Vanessa Santiago the service advisor had the worst customer service towards me. She was late to my appointment and argued with me that I didn’t have an appointment. I showed her on the Toyota app I was scheduled. She proceeded to argue with me that on “her” end she hadn’t seen it. When I returned to pick up the vehicle. Vanessa continued her condescending behavior. She made it very clear that customers don’t matter at Toyota if chulas vista. Very disappointing as Toyota has ALWAYS been top ... Read More DealerRater - Sep 1, 2026
I took my car this past Tuesday to get an oil change, had a great customer service experience! Will recommend and plan on going back. Have a nice day!
Juan Rivera was extremely helpful in navigating the process of reserving and purchasing my new RAV4. He helped me get the car set up and he answered all the questions I had with a positive attitude. The finance person who helped us was also really great bi appreciated his transparency and hard work to get us to a good rate and close the deal.
Overall, I had a good experience with the dealership. The staff was professional, courteous, and kept me informed throughout the process. My only concern was that the service took more than two hours to complete, and I spent most of that time waiting in the office. Other than the longer wait, the service quality was good, and the team was helpful and attentive
Love Toyota Chula Vista the have the best service the customer service is amazing Javier is the best anytime I need service for my 4 runner he is always available
This dealership is friendly and the advisor was courteous and helpful. I’m satisfied with their service.
I genuinely have never received such a good service. Thank you Brisa!!! She made sure I got all my video eveidence from my inspections which I have never received! She was also so helpful explaining what was shown in the video. Again she made the difference this time around.
Service includes videos of your car showing what was checked and what was done. Good job!
Good service. Miriam is very accommodating and very helpful with all my concerns. Great communication with all the service needed for my car.
Not very customer friendly. Don’t hold up their end of their bargain. Excuses for lack of service.
Toyota Chula Vista has always been contentious and thorough in servicing my RAV4 Hybrid, now with 90k miles.
Great service and excellent customer service. Great location and good waiting area. Will be back
I had a wonderful overall experience! It was my first vehicle purchase and the process went smoothly start to finish.
Recent service rep was rude and condescending. Did not text car was done and tried to force me into getting filters changed
Jesus was very profession, personable, knowledgeable, and helpful. I sincerely appreciate him for attentively listening to my concerns, in order to address my automotive maintenance needs. Please commend him for being such an integral part of the Chula Vista Toyota team; Jesus is truly an asset and invaluable member of the Chula Vista Toyota family. Thank you, Jesus for being dedicated to building customer rapport to establish trust, respect, and loyalty!😊
Good customer service thanks. Very busy on the end of the week on a Friday.
I had a great overall experience here. There some key points I want to highlight. First is their customer reception system was incredibly organized. I arrived fairly early to my appointment to be greeted by a line of cars which seemed to suggest that I would be waiting well past my appointment time to be seen. To my surprise, I was met by a one of their team members shortly after my arrival and before my time. The second point is what happened after being processed at the reception area. The specialist who helped me, Keenon Bernal, was very professional ... Read More DealerRater - Aug 8, 2026
I had Matthew as my service advisor and he helped correct an issue I had immediately. We had the help of Victoria, the technician, that stopped what she did to help me fix my issue right away. 5/5 would recommend to anyone
Toyota is the best for real , i deal with roberto and he is the best , we got 2 deals ! Can you believe it I would recommend to deal with Robert as he understands what the customers needs and tries to make it work for you. Outstanding brand Outstanding sales team
The service department at this dealership has to be one of the best that I have ever been involved with they not only service my vehicles. They also service my daughter’s with the most exceptional care and concern. I could say enough good about Carlos and Javier these guys are fantastic. They really know what they’re doing and keep you totally informed through the process. They are absolutely the best.
Worst service ever long waits horrible service they only care about sales not about your business after you buy your just a number
Toyota Chula Vista customer service was awesome, fast, and friendly, Carlos Mun̈oz was excellent, and got a uber ride home for free, 20 dlls value ride,.I'm going back for sure.
Carlos provided excellent service to our family vehicle yesterday. He worked with us to build a tailored maintenance package that fit exactly what our vehicle needed. He didnt push any services that werent necessary and only offered what was needed. Our Highlander was completed on time as promised and is running as good as ever.
I had my 08 camry (bought new, well maintained since) break down with an apparent electrical issue, 2 miles from this dealership. It took them 2 days to try and check the error codes but they couldn't get a read for some reason. Then they called me and told me the engine block was cracked and would $14k repair. They said they found coolant on the cylinder head, so i pulled the spark plugs to look for myself with my flexible camera and it looked fine in there. They also broke a connector clip to one of the ignition coils. I replaced ... Read More DealerRater - Aug 6, 2026
Went in for an oil, filter change at 59k for my highlander. Was sold oil change and a 400$ throttle, fuel injector cleaning. The service rep said toyota recommends that at 60k. Being unaware and ignorant, I took the service advisors work and said ok. So yeah a 70$ oil change , 73$ cabin filter change and a 400$ throttle service. My car wasnt experiencing anything that would flag that service. I feel very disappointed in myself, usually I research a little better.
Keaton was very helpful and a pleasure to have service my car. Everything went smoothly
Appointment at 8:30 AM, Skipped over several times at outside check In area. 9:08 AM had to call into the service dept to have someone come out to check me in. Finally someone came out at 9:13 AM. Didn’t talk to my service advisor until 9:27 AM.
This is the first time that Im very satisfied With the service, thanks to Muños Carlos I hope to see him again for the next service
Enrique took good care of me and he offered the service package which I took advantage to purchase.
Kevin and Toyota team did great... Professional and on time service. No hassle quick in and out
100 recomendado!, siempre tratan de buscar la manera de ayudarte y quedes satisfecho en cualquier trámite qie realices
Worst customer service from Miriam! Not at her desk all the time, no sign or clue where she was. Explanation was rushed and borderline rude, as if she just wants to finish the conversation and leave. Not friendly and accommodating at all! Other associates seem way efficient and nicer.
The staff was very professional and helpful. The wait time was minimal. I recommend Toyota to others.