Customer Testimonials
I had a wonderful overall experience! It was my first vehicle purchase and the process went smoothly start to finish.
Recent service rep was rude and condescending. Did not text car was done and tried to force me into getting filters changed
Jesus was very profession, personable, knowledgeable, and helpful. I sincerely appreciate him for attentively listening to my concerns, in order to address my automotive maintenance needs. Please commend him for being such an integral part of the Chula Vista Toyota team; Jesus is truly an asset and invaluable member of the Chula Vista Toyota family. Thank you, Jesus for being dedicated to building customer rapport to establish trust, respect, and loyalty!😊
Good customer service thanks. Very busy on the end of the week on a Friday.
I had a great overall experience here. There some key points I want to highlight. First is their customer reception system was incredibly organized. I arrived fairly early to my appointment to be greeted by a line of cars which seemed to suggest that I would be waiting well past my appointment time to be seen. To my surprise, I was met by a one of their team members shortly after my arrival and before my time. The second point is what happened after being processed at the reception area. The specialist who helped me, Keenon Bernal, was very professional ... Read More DealerRater - Aug 8, 2026
I had Matthew as my service advisor and he helped correct an issue I had immediately. We had the help of Victoria, the technician, that stopped what she did to help me fix my issue right away. 5/5 would recommend to anyone
Toyota is the best for real , i deal with roberto and he is the best , we got 2 deals ! Can you believe it I would recommend to deal with Robert as he understands what the customers needs and tries to make it work for you. Outstanding brand Outstanding sales team
The service department at this dealership has to be one of the best that I have ever been involved with they not only service my vehicles. They also service my daughter’s with the most exceptional care and concern. I could say enough good about Carlos and Javier these guys are fantastic. They really know what they’re doing and keep you totally informed through the process. They are absolutely the best.
Worst service ever long waits horrible service they only care about sales not about your business after you buy your just a number
Toyota Chula Vista customer service was awesome, fast, and friendly, Carlos Mun̈oz was excellent, and got a uber ride home for free, 20 dlls value ride,.I'm going back for sure.
Carlos provided excellent service to our family vehicle yesterday. He worked with us to build a tailored maintenance package that fit exactly what our vehicle needed. He didnt push any services that werent necessary and only offered what was needed. Our Highlander was completed on time as promised and is running as good as ever.
I had my 08 camry (bought new, well maintained since) break down with an apparent electrical issue, 2 miles from this dealership. It took them 2 days to try and check the error codes but they couldn't get a read for some reason. Then they called me and told me the engine block was cracked and would $14k repair. They said they found coolant on the cylinder head, so i pulled the spark plugs to look for myself with my flexible camera and it looked fine in there. They also broke a connector clip to one of the ignition coils. I replaced ... Read More DealerRater - Aug 6, 2026
Went in for an oil, filter change at 59k for my highlander. Was sold oil change and a 400$ throttle, fuel injector cleaning. The service rep said toyota recommends that at 60k. Being unaware and ignorant, I took the service advisors work and said ok. So yeah a 70$ oil change , 73$ cabin filter change and a 400$ throttle service. My car wasnt experiencing anything that would flag that service. I feel very disappointed in myself, usually I research a little better.
Keaton was very helpful and a pleasure to have service my car. Everything went smoothly
Appointment at 8:30 AM, Skipped over several times at outside check In area. 9:08 AM had to call into the service dept to have someone come out to check me in. Finally someone came out at 9:13 AM. Didn’t talk to my service advisor until 9:27 AM.
This is the first time that Im very satisfied With the service, thanks to Muños Carlos I hope to see him again for the next service
Enrique took good care of me and he offered the service package which I took advantage to purchase.
Kevin and Toyota team did great... Professional and on time service. No hassle quick in and out
100 recomendado!, siempre tratan de buscar la manera de ayudarte y quedes satisfecho en cualquier trámite qie realices
Worst customer service from Miriam! Not at her desk all the time, no sign or clue where she was. Explanation was rushed and borderline rude, as if she just wants to finish the conversation and leave. Not friendly and accommodating at all! Other associates seem way efficient and nicer.
The staff was very professional and helpful. The wait time was minimal. I recommend Toyota to others.
After visiting 5 different dealerships in San Diego, I finally ended up at Toyota of Chula Vista working with both Dave before my arrival and Paco upon arriving to the dealership. I could not have asked for a better car buying experience. Thanks to everyone there for making it a smooth process!
I had service done at Toyota and Enrique was a great service rep. My car was seen for wheel alignment and 40k fuel system cleaning. I really appreciate how Enrique explained what was needed and what it meant. I’m sure there is a specific name for the fuel system cleaning but since I don’t have my paperwork in front of me, my layman words will have to suffice. My car’s running beautifully and no more slight pulling to one side because of the alignment. Yay! Thank you, mechanics, Enrique, & Toyota.
Carlis was courteous, knowledgeable, professional and suggested ways I could save without compromising the integrity of the service.
Worse service process we’ve ever had at a Toyota dealership. Although we had a scheduled appointment, we waited in our vehicle for over a half an hour with no sign of our service advisor. We had another appointment and left the vehicle in line, expecting we would receive a call from the service department to discuss what our needs were. Received no call, but a text offering to purchase our car. I attempted to reach our advisor several hours later but was only able to leave a voice message. Next text we received at the end of day telling ... Read More DealerRater - Jul 23, 2026
I had a very poor experience with Jesús Salazar. There was a lack of communication on his part regarding whether my 2023 Tacoma was ready on 7/20/2026.
Then today, 7/21/2026, I brought in my 2020 C-HR, and he made me wait a long time. He didn’t arrive at the scheduled appointment time, and I ended up having to fill out the service form myself so I could leave the car there and get to work.
I understand that unexpected situations can happen, and I don’t mind delays as long as there is good communication. However, during both of these visits, I ... Read More DealerRater - Jul 21, 2026
Great customer service and high quality. All is great!… great great great great great great
I choose chula vista because i was treated good before. I leave in national city i have a dealer like 1 mile from my house. But they didn’t treat me like i deserved to be treated so i started going to chula vista
Matt did an excellent job in the Service Center. He advised me in a timely manner and answered all of my questions to my satisfaction. He has advised us on the maintenance of our Camry and Avalon since last year, and we appreciate his expertise.
Miriam was my service coordinator and she was very profesional informative and courtious. I have no problem going back for further service
Had a good experience with the sales customer service people at the dealership. Thanks. I’ll see you soon
Great Service on my 2024 Grand Highlander Hybrid Platinum Max. 5 Star for Matt Guerrero my service advisor
I received excellent service and communication. Melissa was great and communicated in a professional manner.
Great service from Carlos and Melissa. They fit us in at short notice. Service here is always efficient and professional.
While doing a recall service they broke the battery terminal and expected me to pay to get it replaced. Why would I pay for something they broke. I only brought my car because Toyota had a recall. I missed a whole day of work to bring it and I'm not happy at all with the service.
It only takes one to ruin it and that one is Service Advisor Javier Aguirre. I arrived to pick up my vehicle from service, and was ignored by about 15 minutes only to find out that my advisor had left for the day. When I asked Javier for assistance he told me that I could wait another 40 minutes or seek assistance elsewhere (as he pointed at some of his peers). Not the level of service Toyota should have and be represented by!
Service advisor pressured to purchase an extended warranty. I feel like they used predatory means to ensure they make a sale. I feel like they are looking out for there own interests just to get commission for the sale. Very upset with our experience and we will not purchase or service there any more.
Dropped my car off at 10 am they forgot about it until 5 after closing
Excellent customer service by Javier my customer service he is very professional and give me good deals for my car maintenance
Great customer service, but long wait times. Need to fix how appointments versus walk-ins are handled.
Great dealership very friendly service department, very satisfied with my service .I highly recommend Toyota of Chula Vista
Service was fairly quick, 2 hours. Waiting area bathrooms closed with no clear alternative. Waiting area chairs are worn and stumped. Coffee was great!
Very bad customer service from Vanessa service dept . Waiting time for oil change ridiculous Not doing service there no more
I was really surprised on how profesional and ethical was everybody I talked to. It was a great experience to be there.
I’m very happy because the customer representative are very nice people and kindly I have one person that always help me with my appointments I glad to meet her she’s very kindly
Javier Aguirre assist me very kindly and tell me that I need to know about servicing my car.
Highest level of customer service. Service was fast and he explained to me what my car needs for maintenance. I like the video that they said me about keep me posted.
Javier Aguirre is very helpful with my concerns. I will definitely come back to Toyota CV.
Yesterday I purchased a vehicle. Right from when we walked on the lot, I could tell that they were taking a different approach and didn't come up and rush my wife and I. Once I had had an opportunity to look at the car that I wanted, then they made themselves available to help answer questions about the car and open it up for us to look at. Roberto was super helpful and not pushy at all. There was one other vehicle that I was interested in looking at and instead walking accross the hot lot, they brought it ... Read More DealerRater - Jun 13, 2026
Very professional very knowledgeable friendly overall good service. I definitely recommend going to Toyota Chula Vista. The experience is mind blowing.
Very pleased with the service. My advisor , Melissa was very helpful, informative and thorough. Highly recommend!
Customer service is extremely down. Also try to up sale you on things not need. Carlos was telling my daughter that she did not need a simple oil change, that she needs 300 worth of service done to her new car which was not true. Recommend not to do the oil change when the car stick clear stated she need an oil change. Proceed to have her wait 3+ hours for a 25 minute oil change. She had to ask after 3 hours when her car would be ready, on the computer it stated it as done at 12:30 but was never actually done, made ... Read More DealerRater - Jun 9, 2026
They do very good service and understand the customers. I strongly suggest them to other customers.
My experience was awesome and easy. I’m really happy with my purchase and Ronald Visconti made everything so easy
This shop was busy since it was a Saturday but all staff were very professional, clear and to the point, which helped with efficiency.
Francisco made the car buying process quick and easy. We have used car buying services in the past to avoid all the run around but our interaction with Francisco has us questioning that moving forward.
I am always taken care of by Toyota Chula Vista. I appreciate my service advisor every time I come in. He goes the extra mile to make sure I’m taken care of. Carlos Munoz has always taken care of me and my family. And I only come here because of him.
The absolute worst customer service. No one communicates at this location. Not one person in customer service OR the actual service line (not on property) could tell me if I need an appointment for a car wash. The most basic question cannot even be answered. This is the 3rd bad experience I have had with this dealership.
I took my 2026 car because it was showing a problem with my breaks they gave it back said it was perfectly fine that same warning now pops up 10 times more than before I took it and now my check engine light is on so if u guys wanna trust the personnel here that’s on you but I can literally have a whole accident in my car and all they where able to do is tell me it was perfectly fine with no sort of explanation.
Great sales team, They are so easy to work with and schedule around for test drives. Thank you so much for our new car
I’ve bough many cars in the past with Toyota and this was by far the worst experience I’ve ever had. No communication, didn’t listen to anything I told them and to top it off the financing manager was the rudest finance manager I’ve ever dealt with. Pushed me to get extras I didn’t want to and kept going back and forth with me of why I should even though I said no many times. I ended up with something I didn’t want which I’m glad I can cancel regardless. I won’t be ... Read More DealerRater - May 18, 2026
Fast service and useful member. Got there at 10 for my appointment and was called 40 mins later that it was ready and they were packed today as well!
Excellent customer service from Javier Aguirre, as always. They even sent me a video of the mechanic working on my car and explaining the issues in detail. Very satisfied with the overall experience!
Both experiences have been terrible unlike other dealerships I’ve visited. Disappointing, advisers need better training in services and plans.
Fernando was very kind and helpful. Very satisfied with timing of service provided, waiting time was less than expected.
Our assistant service manager Fernando. Was excellent he explained what they were going to do to our car. Fernando was very respectful. We love Toyota.
Excellent service, walk in the sell rep help make it possible easy and quickly. Will definitely returned
Service was great. Carla was helpful with providing info and making appointment. Service Representative was helpful and attentive. Very happy with service
Amazing service, no unnecessary maintenance suggestions, great detail and efficient. Got my car done before the predicted time and even offered me complimentary Uber rude. Exceptional work all around
Paco was amazing! He really listened to what we wanted. Didn’t pressure us in anything we were not open too. Great communication! We felt we were really taken care of. Would 100% work with him again and recommend him to our friends and family.
El personal es muy amable siempre trabajan contigo para ofrecerte lo mejor y salgas con algo que te haga sentir cómodo y seguro
Great service thank you l will there next time and for good plan thank you
Excellent Dealer. Excellent location, amenities, vehicle selection and service, prompt and professional. Staff highly knowledgeable and specially recommend Javier Aguirre, excellent Service Advisor, very knowledgeable and patient, bilingual. A++ highly recommend
My advisor Fernando was fantastic at helping me sort out what maintenance I needed for my car. He was also on top of communication. The service was great as well and providing a video of the inspection was much appreciated.
Service was great! Keenon is easy to work with ! Will definitely go back and will choose to work with Keenon!
Excellent customer service. Must see Paco. He will take care of you like family. Super happy with my purchase.
The team was welcoming and helpful throughout the negotiation process. I confidently recommend this service without reservation.
Efficient friendly and very professional. Fernando Fisher sent me the video and gave a good explanation of the service provided
Thank you Daniel Fabian for helping me with my car and answering all my question together with your trainee Jacob. All appreciated and see you in my next appointment. 😊
Chula vista Toyota welcome you with great pride. They know how to treat their customers right.
Excellent customer service and provided detailed listing of job to be accomplished for the visit.
Very professional at Toyota Chula Vista, quite busy, but check in went very smoothly, Fernando checked us in & out, he explained everything in detail and made no promises he couldn’t keep.
"Outstanding service from start to finish! The team at Toyota in Chula Vista made buying my new 2026 Toyota Camry a breeze. Knowledgeable, friendly, and transparent - couldn't ask for more. Highly recommend!" A Special thank you to Pattie Vera Cruz, Valerie Franco and Anna Caruso."
I paid for oil change service package last April 21 2025 came in last week in the morning Kevin Laguna terrible service had to remind him of tire rotation.. didn't even get multipoint inspection.. nobreport or anything
Just had a oil change had no problems my car was ok thank you to my service guy who was a good help.
The worst Toyota service Department in San Diego. I will be taking my business elsewhere.
Pros to do the work on time and always professional and good job on my 4 runner 21
It's a very nice dealership , very friendly , clean , keep u comfortable , work miracles to get u in a car , it was our 3 rd time there and I believe our last as we got the grand hilander platinum !!!! That car is awesome! Thank you Moe , u were Soo caring and valintine as well in DMV area thank you again , hugs Donna mills and jack Sullivan , and our fur babies , Lou and wally
Clean, friendly staff. Service dept needs work in communication with customers. But I would go back if needed
Louis was amazing, totally recommend him ! He was attentive and helpful on any questions I had and very patient. Thank you Louis.
When we came in at 7 am to drop off our car the young man who came to meet us was rude. He stated you are 2 hours early. We tried to tell him we are just trying to drop off our car. But he was so focused on the fact that he thought we were dropping off our car to jump the line for service that it took several times of us telling him that we were just trying to drop off our car. Suggest that he be told to ask open ended questions like “How can I help you today!” ... Read More DealerRater - Mar 26, 2026
Toyota Chula Vista is a great location, the place is organized and efficient. The staff is professional, knowledgeable and friendly. Had an excellent experience with my purchase.
Customer service was great! The person helping me was very helpful and super friendly. He helped me out with exactly what I needed
Almost 4hr wait including 1hr before checkin.was told $49and charged almost $100 for oil change
Muy buen servicio, facil de agenda la cita en linea y el asesor Daniel muy proactivo y amable
Took the car to get serviced. From the moment I arrived, everything went smoothly. Everyone smiling and with a great attitude.
Javier was very terrific! Thank you! I appreciate all that he did to prepare my car for a trip and routine maintanence.
Excellent service, they explained all our questions in detail and with great kindness. Thank you
Awesome service from the entire Team at Chula Vista Toyota, they serviced my vehicle fast and Keenon Bernal very friendly and knowledgeable. I will bring my 4 runner for service to this location, instead of going to Pacific BeVh
Got my oil changed but it took more than 4 hours. I did received pictures of some items and an introduction video from the technician but no explanation on what where the pictures about or recomendations. I figured I would probably get the details in the paperwork at the end when I pay and nothing. I took my car and no sticker on the miles for next oil change and no car wash. Very disappointed!