Customer Testimonials
A thorough inspection and service . Carlos was very professional and explained everything that needed to be done on the vehicle.
Loved my experience with this dealership. They were very attentive, detailed, and took very good care of me which I very much appreciated and will return for another car.
I got my car in for maintenance. Enrique was great, very professional and friendly. Highly recommend!
Jesus my service adviser was very professional and got me in and out quick for my oil change in about 1 hour.
Nice people; delivers on time what they promise; convenient location; Carlos was an excellent service manager!
With the stress of knowing I had a failed transmission ($10,000), Vanessa at Toyota Chula Vista was amazing in helping navigate the system through (thank, God!) my extended warranty. With only 56,000 miles on the 2021 Toyota Highlander and just 4 months out of warranty, it was very stressful. Everything worked out perfectly in the end!
Toyota of Chula Vista always provides great customer service. Everybody is always friendly and helpful
recently took my vehicle to the Toyota dealership for routine maintenance and an additional inspection, and I had a great experience. The service was excellent from start to finish. The staff was professional, friendly, and took the time to explain everything clearly. They did a very thorough job, and I was very satisfied with the quality of the work. I really appreciate their attention to detail and the way they treated me as a customer. I would definitely recommend this
Excellent work, customer service was outstanding, worked was done fast enough to make it to pick it up on time so I can get to work on time. The only thing that was missing was the shuttle service , we normally go to Toyota Norm Reeves were they too have excellent service and they have shuttle service. We just moved to Chula Vista and we decided to give you a try. We love for you to consider adding the shuttle service even though you do offer Uber rides it’s more personal to have a shuttle ride from Toyota that’s ... Read More DealerRater - Sep 22, 2026
Very Professional Service agent. Explained exactly what service were going to be performed and had vehicle washed. But extremely surprised in how fast the service was completed. A++++
Great service team! Excellent communication about service plan and info along the process. Car was completed on time
Service was unsatisfactory. I could not get through to anyone over the phone. My car was. Parked far away when it was done. I was told it was out in front but it was not. I had to go back in and get the service advisor to get it. This is the second time I’ve had terrible service this year. The only reason I have gone back is because it’s close to my home.
Olivia the technician was amazing at servicing my vehicle. Loved all the details and attention she had. Matthew was a great advisor as-well as Miriam.
I did not have a positive experience during this visit and felt that the service advisor was very inconsiderate of my time! I brought my car in on time. The service advisor (Kevin Laguna) confirmed my phone number and promised to have it done by approximately 10:30am since I was going to be waiting in the lobby. I was never provided an update or video if there was anything else that they recommended to have serviced. I noticed that the service department was very busy that day, so I gave them the benefit of the doubt that this was the ... Read More DealerRater - Sep 16, 2026
This dealership was so attentive, polite and respectful. The service was very good, they checked the car and fixed-check what was needed. Good service!
Took 6 hours for an oil change. 6 hours! I should have just taken it to some independent shop.
Long lines just to check in your vehicle. Staff lack customer service skills. Went to pick up my vehicle, to my surprise my service advisor was already gone for the day. He didn’t bother to mention that he would be gone when I arrive. I could not get my questions answered about my vehicle. No accountability.
The service writer I was assigned was the best. Very informative and patient I appreciate that.
Great customer service Jesus is an excellent service advisor. I’ve had one whom I had the worst experience with.
Purchase experience was great from initial contact up to dealing with the finance person who was pushy and somewhat negative. We got the vehicle we wanted and was happy with the overall experience.
Javier was outstanding! Brought the car a bit late for a service and it was done on time, on top of that Javier was able to wait for me past his regular work hours so I could get the car back the same day.
The service representative that helped me did not have good communication or customer service m. Her name is Vanessa Santiago. I was on time for my appointment for an oil change, I was the only car in the lane, however I sat waiting in my car for 20 min. Until finally another service rep noticed and went to check on things. He came back and apologized for the wait and lead me inside . Where Vanessa was at her desk area typing in paper work, as I approach she made no eye contact and says " Hi we're very busy can ... Read More DealerRater - Sep 7, 2026
Excellence service, good communications, Professional service excellent work. T A video showing the inspection of my vehicle as he walked through and did. It makes the guesswork taken away from an uncertain service. Situation.hank you.
Great experience with my Prius service. My service advisor is very helpful and knowledge and complete the service on time as promised.
It has a big selection of vehicles, and great customer service. Completely recommend this dealership.
Took my Brand New 2026 forerunner TRD pro one of a kind to the service department. Carlos was very knowledge and helpful made the process easy to install a transfer skid plate and a differential skid plate was done properly and in no time. Thank you, Carlos. Thank you Toyota Chula Vista
Staff are always friendly and professional. Thanks for taking care of my old Scion. Sometimes servicing takes a while, but there is a nice place to wait.
I had Keenon as my service advisor. Although I did wait very long to be seen (probably my fault since I arrived 30 minutes early to my appt), my service was done quickly and the Tacoma drives better than ever. Keenon was very friendly and professional.
My sales consultant was Jhovsnny Ruiz. This was the best experience buying a truck. I got a great deal and I was in and out in just over a hour and a half. I never purchased a truck that fast. Great place to purchase a vehicle.
I purchased the Platinum addition coverage. Witch it included transmission service the sales person said. No services are included just oil service. Not worth $3,000 for the extended service. Do not purchase any addition service. Lesson learned.
This was the worst experience I have had with Toyota! Vanessa Santiago the service advisor had the worst customer service towards me. She was late to my appointment and argued with me that I didn’t have an appointment. I showed her on the Toyota app I was scheduled. She proceeded to argue with me that on “her” end she hadn’t seen it. When I returned to pick up the vehicle. Vanessa continued her condescending behavior. She made it very clear that customers don’t matter at Toyota if chulas vista. Very disappointing as Toyota has ALWAYS been top ... Read More DealerRater - Sep 1, 2026
I took my car this past Tuesday to get an oil change, had a great customer service experience! Will recommend and plan on going back. Have a nice day!
Juan Rivera was extremely helpful in navigating the process of reserving and purchasing my new RAV4. He helped me get the car set up and he answered all the questions I had with a positive attitude. The finance person who helped us was also really great bi appreciated his transparency and hard work to get us to a good rate and close the deal.
Overall, I had a good experience with the dealership. The staff was professional, courteous, and kept me informed throughout the process. My only concern was that the service took more than two hours to complete, and I spent most of that time waiting in the office. Other than the longer wait, the service quality was good, and the team was helpful and attentive
Love Toyota Chula Vista the have the best service the customer service is amazing Javier is the best anytime I need service for my 4 runner he is always available
This dealership is friendly and the advisor was courteous and helpful. I’m satisfied with their service.
I genuinely have never received such a good service. Thank you Brisa!!! She made sure I got all my video eveidence from my inspections which I have never received! She was also so helpful explaining what was shown in the video. Again she made the difference this time around.
Service includes videos of your car showing what was checked and what was done. Good job!
Good service. Miriam is very accommodating and very helpful with all my concerns. Great communication with all the service needed for my car.
Not very customer friendly. Don’t hold up their end of their bargain. Excuses for lack of service.
Toyota Chula Vista has always been contentious and thorough in servicing my RAV4 Hybrid, now with 90k miles.
Great service and excellent customer service. Great location and good waiting area. Will be back
I had a wonderful overall experience! It was my first vehicle purchase and the process went smoothly start to finish.
Recent service rep was rude and condescending. Did not text car was done and tried to force me into getting filters changed
Jesus was very profession, personable, knowledgeable, and helpful. I sincerely appreciate him for attentively listening to my concerns, in order to address my automotive maintenance needs. Please commend him for being such an integral part of the Chula Vista Toyota team; Jesus is truly an asset and invaluable member of the Chula Vista Toyota family. Thank you, Jesus for being dedicated to building customer rapport to establish trust, respect, and loyalty!😊
Good customer service thanks. Very busy on the end of the week on a Friday.
I had a great overall experience here. There some key points I want to highlight. First is their customer reception system was incredibly organized. I arrived fairly early to my appointment to be greeted by a line of cars which seemed to suggest that I would be waiting well past my appointment time to be seen. To my surprise, I was met by a one of their team members shortly after my arrival and before my time. The second point is what happened after being processed at the reception area. The specialist who helped me, Keenon Bernal, was very professional ... Read More DealerRater - Aug 8, 2026
I had Matthew as my service advisor and he helped correct an issue I had immediately. We had the help of Victoria, the technician, that stopped what she did to help me fix my issue right away. 5/5 would recommend to anyone
Toyota is the best for real , i deal with roberto and he is the best , we got 2 deals ! Can you believe it I would recommend to deal with Robert as he understands what the customers needs and tries to make it work for you. Outstanding brand Outstanding sales team
The service department at this dealership has to be one of the best that I have ever been involved with they not only service my vehicles. They also service my daughter’s with the most exceptional care and concern. I could say enough good about Carlos and Javier these guys are fantastic. They really know what they’re doing and keep you totally informed through the process. They are absolutely the best.
Worst service ever long waits horrible service they only care about sales not about your business after you buy your just a number
Toyota Chula Vista customer service was awesome, fast, and friendly, Carlos Mun̈oz was excellent, and got a uber ride home for free, 20 dlls value ride,.I'm going back for sure.
Carlos provided excellent service to our family vehicle yesterday. He worked with us to build a tailored maintenance package that fit exactly what our vehicle needed. He didnt push any services that werent necessary and only offered what was needed. Our Highlander was completed on time as promised and is running as good as ever.
I had my 08 camry (bought new, well maintained since) break down with an apparent electrical issue, 2 miles from this dealership. It took them 2 days to try and check the error codes but they couldn't get a read for some reason. Then they called me and told me the engine block was cracked and would $14k repair. They said they found coolant on the cylinder head, so i pulled the spark plugs to look for myself with my flexible camera and it looked fine in there. They also broke a connector clip to one of the ignition coils. I replaced ... Read More DealerRater - Aug 6, 2026
Went in for an oil, filter change at 59k for my highlander. Was sold oil change and a 400$ throttle, fuel injector cleaning. The service rep said toyota recommends that at 60k. Being unaware and ignorant, I took the service advisors work and said ok. So yeah a 70$ oil change , 73$ cabin filter change and a 400$ throttle service. My car wasnt experiencing anything that would flag that service. I feel very disappointed in myself, usually I research a little better.
Keaton was very helpful and a pleasure to have service my car. Everything went smoothly
Appointment at 8:30 AM, Skipped over several times at outside check In area. 9:08 AM had to call into the service dept to have someone come out to check me in. Finally someone came out at 9:13 AM. Didn’t talk to my service advisor until 9:27 AM.
This is the first time that Im very satisfied With the service, thanks to Muños Carlos I hope to see him again for the next service
Enrique took good care of me and he offered the service package which I took advantage to purchase.
Kevin and Toyota team did great... Professional and on time service. No hassle quick in and out
100 recomendado!, siempre tratan de buscar la manera de ayudarte y quedes satisfecho en cualquier trámite qie realices
Worst customer service from Miriam! Not at her desk all the time, no sign or clue where she was. Explanation was rushed and borderline rude, as if she just wants to finish the conversation and leave. Not friendly and accommodating at all! Other associates seem way efficient and nicer.
The staff was very professional and helpful. The wait time was minimal. I recommend Toyota to others.
After visiting 5 different dealerships in San Diego, I finally ended up at Toyota of Chula Vista working with both Dave before my arrival and Paco upon arriving to the dealership. I could not have asked for a better car buying experience. Thanks to everyone there for making it a smooth process!
I had service done at Toyota and Enrique was a great service rep. My car was seen for wheel alignment and 40k fuel system cleaning. I really appreciate how Enrique explained what was needed and what it meant. I’m sure there is a specific name for the fuel system cleaning but since I don’t have my paperwork in front of me, my layman words will have to suffice. My car’s running beautifully and no more slight pulling to one side because of the alignment. Yay! Thank you, mechanics, Enrique, & Toyota.
Carlis was courteous, knowledgeable, professional and suggested ways I could save without compromising the integrity of the service.
Worse service process we’ve ever had at a Toyota dealership. Although we had a scheduled appointment, we waited in our vehicle for over a half an hour with no sign of our service advisor. We had another appointment and left the vehicle in line, expecting we would receive a call from the service department to discuss what our needs were. Received no call, but a text offering to purchase our car. I attempted to reach our advisor several hours later but was only able to leave a voice message. Next text we received at the end of day telling ... Read More DealerRater - Jul 23, 2026
I had a very poor experience with Jesús Salazar. There was a lack of communication on his part regarding whether my 2023 Tacoma was ready on 7/20/2026.
Then today, 7/21/2026, I brought in my 2020 C-HR, and he made me wait a long time. He didn’t arrive at the scheduled appointment time, and I ended up having to fill out the service form myself so I could leave the car there and get to work.
I understand that unexpected situations can happen, and I don’t mind delays as long as there is good communication. However, during both of these visits, I ... Read More DealerRater - Jul 21, 2026
Great customer service and high quality. All is great!… great great great great great great
I choose chula vista because i was treated good before. I leave in national city i have a dealer like 1 mile from my house. But they didn’t treat me like i deserved to be treated so i started going to chula vista
Matt did an excellent job in the Service Center. He advised me in a timely manner and answered all of my questions to my satisfaction. He has advised us on the maintenance of our Camry and Avalon since last year, and we appreciate his expertise.
Miriam was my service coordinator and she was very profesional informative and courtious. I have no problem going back for further service
Had a good experience with the sales customer service people at the dealership. Thanks. I’ll see you soon
Great Service on my 2024 Grand Highlander Hybrid Platinum Max. 5 Star for Matt Guerrero my service advisor
I received excellent service and communication. Melissa was great and communicated in a professional manner.
Great service from Carlos and Melissa. They fit us in at short notice. Service here is always efficient and professional.
While doing a recall service they broke the battery terminal and expected me to pay to get it replaced. Why would I pay for something they broke. I only brought my car because Toyota had a recall. I missed a whole day of work to bring it and I'm not happy at all with the service.
It only takes one to ruin it and that one is Service Advisor Javier Aguirre. I arrived to pick up my vehicle from service, and was ignored by about 15 minutes only to find out that my advisor had left for the day. When I asked Javier for assistance he told me that I could wait another 40 minutes or seek assistance elsewhere (as he pointed at some of his peers). Not the level of service Toyota should have and be represented by!
Service advisor pressured to purchase an extended warranty. I feel like they used predatory means to ensure they make a sale. I feel like they are looking out for there own interests just to get commission for the sale. Very upset with our experience and we will not purchase or service there any more.
Dropped my car off at 10 am they forgot about it until 5 after closing
Excellent customer service by Javier my customer service he is very professional and give me good deals for my car maintenance
Great customer service, but long wait times. Need to fix how appointments versus walk-ins are handled.
Great dealership very friendly service department, very satisfied with my service .I highly recommend Toyota of Chula Vista
Service was fairly quick, 2 hours. Waiting area bathrooms closed with no clear alternative. Waiting area chairs are worn and stumped. Coffee was great!
Very bad customer service from Vanessa service dept . Waiting time for oil change ridiculous Not doing service there no more
I was really surprised on how profesional and ethical was everybody I talked to. It was a great experience to be there.
I’m very happy because the customer representative are very nice people and kindly I have one person that always help me with my appointments I glad to meet her she’s very kindly
Javier Aguirre assist me very kindly and tell me that I need to know about servicing my car.
Highest level of customer service. Service was fast and he explained to me what my car needs for maintenance. I like the video that they said me about keep me posted.
Javier Aguirre is very helpful with my concerns. I will definitely come back to Toyota CV.
Yesterday I purchased a vehicle. Right from when we walked on the lot, I could tell that they were taking a different approach and didn't come up and rush my wife and I. Once I had had an opportunity to look at the car that I wanted, then they made themselves available to help answer questions about the car and open it up for us to look at. Roberto was super helpful and not pushy at all. There was one other vehicle that I was interested in looking at and instead walking accross the hot lot, they brought it ... Read More DealerRater - Jun 13, 2026
Very professional very knowledgeable friendly overall good service. I definitely recommend going to Toyota Chula Vista. The experience is mind blowing.
Very pleased with the service. My advisor , Melissa was very helpful, informative and thorough. Highly recommend!
Customer service is extremely down. Also try to up sale you on things not need. Carlos was telling my daughter that she did not need a simple oil change, that she needs 300 worth of service done to her new car which was not true. Recommend not to do the oil change when the car stick clear stated she need an oil change. Proceed to have her wait 3+ hours for a 25 minute oil change. She had to ask after 3 hours when her car would be ready, on the computer it stated it as done at 12:30 but was never actually done, made ... Read More DealerRater - Jun 9, 2026
They do very good service and understand the customers. I strongly suggest them to other customers.
My experience was awesome and easy. I’m really happy with my purchase and Ronald Visconti made everything so easy
This shop was busy since it was a Saturday but all staff were very professional, clear and to the point, which helped with efficiency.
Francisco made the car buying process quick and easy. We have used car buying services in the past to avoid all the run around but our interaction with Francisco has us questioning that moving forward.
I am always taken care of by Toyota Chula Vista. I appreciate my service advisor every time I come in. He goes the extra mile to make sure I’m taken care of. Carlos Munoz has always taken care of me and my family. And I only come here because of him.
The absolute worst customer service. No one communicates at this location. Not one person in customer service OR the actual service line (not on property) could tell me if I need an appointment for a car wash. The most basic question cannot even be answered. This is the 3rd bad experience I have had with this dealership.