Customer Testimonials
Service advisor pressured to purchase an extended warranty. I feel like they used predatory means to ensure they make a sale. I feel like they are looking out for there own interests just to get commission for the sale. Very upset with our experience and we will not purchase or service there any more.
Dropped my car off at 10 am they forgot about it until 5 after closing
Excellent customer service by Javier my customer service he is very professional and give me good deals for my car maintenance
Great customer service, but long wait times. Need to fix how appointments versus walk-ins are handled.
Great dealership very friendly service department, very satisfied with my service .I highly recommend Toyota of Chula Vista
Service was fairly quick, 2 hours. Waiting area bathrooms closed with no clear alternative. Waiting area chairs are worn and stumped. Coffee was great!
Very bad customer service from Vanessa service dept . Waiting time for oil change ridiculous Not doing service there no more
I was really surprised on how profesional and ethical was everybody I talked to. It was a great experience to be there.
I’m very happy because the customer representative are very nice people and kindly I have one person that always help me with my appointments I glad to meet her she’s very kindly
Javier Aguirre assist me very kindly and tell me that I need to know about servicing my car.
Highest level of customer service. Service was fast and he explained to me what my car needs for maintenance. I like the video that they said me about keep me posted.
Javier Aguirre is very helpful with my concerns. I will definitely come back to Toyota CV.
Yesterday I purchased a vehicle. Right from when we walked on the lot, I could tell that they were taking a different approach and didn't come up and rush my wife and I. Once I had had an opportunity to look at the car that I wanted, then they made themselves available to help answer questions about the car and open it up for us to look at. Roberto was super helpful and not pushy at all. There was one other vehicle that I was interested in looking at and instead walking accross the hot lot, they brought it ... Read More DealerRater - Jun 13, 2026
Very professional very knowledgeable friendly overall good service. I definitely recommend going to Toyota Chula Vista. The experience is mind blowing.
Very pleased with the service. My advisor , Melissa was very helpful, informative and thorough. Highly recommend!
Customer service is extremely down. Also try to up sale you on things not need. Carlos was telling my daughter that she did not need a simple oil change, that she needs 300 worth of service done to her new car which was not true. Recommend not to do the oil change when the car stick clear stated she need an oil change. Proceed to have her wait 3+ hours for a 25 minute oil change. She had to ask after 3 hours when her car would be ready, on the computer it stated it as done at 12:30 but was never actually done, made ... Read More DealerRater - Jun 9, 2026
They do very good service and understand the customers. I strongly suggest them to other customers.
My experience was awesome and easy. I’m really happy with my purchase and Ronald Visconti made everything so easy
This shop was busy since it was a Saturday but all staff were very professional, clear and to the point, which helped with efficiency.
Francisco made the car buying process quick and easy. We have used car buying services in the past to avoid all the run around but our interaction with Francisco has us questioning that moving forward.
I am always taken care of by Toyota Chula Vista. I appreciate my service advisor every time I come in. He goes the extra mile to make sure I’m taken care of. Carlos Munoz has always taken care of me and my family. And I only come here because of him.
The absolute worst customer service. No one communicates at this location. Not one person in customer service OR the actual service line (not on property) could tell me if I need an appointment for a car wash. The most basic question cannot even be answered. This is the 3rd bad experience I have had with this dealership.
I took my 2026 car because it was showing a problem with my breaks they gave it back said it was perfectly fine that same warning now pops up 10 times more than before I took it and now my check engine light is on so if u guys wanna trust the personnel here that’s on you but I can literally have a whole accident in my car and all they where able to do is tell me it was perfectly fine with no sort of explanation.
Great sales team, They are so easy to work with and schedule around for test drives. Thank you so much for our new car
I’ve bough many cars in the past with Toyota and this was by far the worst experience I’ve ever had. No communication, didn’t listen to anything I told them and to top it off the financing manager was the rudest finance manager I’ve ever dealt with. Pushed me to get extras I didn’t want to and kept going back and forth with me of why I should even though I said no many times. I ended up with something I didn’t want which I’m glad I can cancel regardless. I won’t be ... Read More DealerRater - May 18, 2026
Fast service and useful member. Got there at 10 for my appointment and was called 40 mins later that it was ready and they were packed today as well!
Excellent customer service from Javier Aguirre, as always. They even sent me a video of the mechanic working on my car and explaining the issues in detail. Very satisfied with the overall experience!
Both experiences have been terrible unlike other dealerships I’ve visited. Disappointing, advisers need better training in services and plans.
Fernando was very kind and helpful. Very satisfied with timing of service provided, waiting time was less than expected.
Our assistant service manager Fernando. Was excellent he explained what they were going to do to our car. Fernando was very respectful. We love Toyota.
Excellent service, walk in the sell rep help make it possible easy and quickly. Will definitely returned
Service was great. Carla was helpful with providing info and making appointment. Service Representative was helpful and attentive. Very happy with service
Amazing service, no unnecessary maintenance suggestions, great detail and efficient. Got my car done before the predicted time and even offered me complimentary Uber rude. Exceptional work all around
Paco was amazing! He really listened to what we wanted. Didn’t pressure us in anything we were not open too. Great communication! We felt we were really taken care of. Would 100% work with him again and recommend him to our friends and family.
El personal es muy amable siempre trabajan contigo para ofrecerte lo mejor y salgas con algo que te haga sentir cómodo y seguro
Great service thank you l will there next time and for good plan thank you
Excellent Dealer. Excellent location, amenities, vehicle selection and service, prompt and professional. Staff highly knowledgeable and specially recommend Javier Aguirre, excellent Service Advisor, very knowledgeable and patient, bilingual. A++ highly recommend
My advisor Fernando was fantastic at helping me sort out what maintenance I needed for my car. He was also on top of communication. The service was great as well and providing a video of the inspection was much appreciated.
Service was great! Keenon is easy to work with ! Will definitely go back and will choose to work with Keenon!
Excellent customer service. Must see Paco. He will take care of you like family. Super happy with my purchase.
The team was welcoming and helpful throughout the negotiation process. I confidently recommend this service without reservation.
Efficient friendly and very professional. Fernando Fisher sent me the video and gave a good explanation of the service provided
Thank you Daniel Fabian for helping me with my car and answering all my question together with your trainee Jacob. All appreciated and see you in my next appointment. 😊
Chula vista Toyota welcome you with great pride. They know how to treat their customers right.
Excellent customer service and provided detailed listing of job to be accomplished for the visit.
Very professional at Toyota Chula Vista, quite busy, but check in went very smoothly, Fernando checked us in & out, he explained everything in detail and made no promises he couldn’t keep.
"Outstanding service from start to finish! The team at Toyota in Chula Vista made buying my new 2026 Toyota Camry a breeze. Knowledgeable, friendly, and transparent - couldn't ask for more. Highly recommend!" A Special thank you to Pattie Vera Cruz, Valerie Franco and Anna Caruso."
I paid for oil change service package last April 21 2025 came in last week in the morning Kevin Laguna terrible service had to remind him of tire rotation.. didn't even get multipoint inspection.. nobreport or anything
Just had a oil change had no problems my car was ok thank you to my service guy who was a good help.
The worst Toyota service Department in San Diego. I will be taking my business elsewhere.
Pros to do the work on time and always professional and good job on my 4 runner 21
It's a very nice dealership , very friendly , clean , keep u comfortable , work miracles to get u in a car , it was our 3 rd time there and I believe our last as we got the grand hilander platinum !!!! That car is awesome! Thank you Moe , u were Soo caring and valintine as well in DMV area thank you again , hugs Donna mills and jack Sullivan , and our fur babies , Lou and wally
Clean, friendly staff. Service dept needs work in communication with customers. But I would go back if needed
Louis was amazing, totally recommend him ! He was attentive and helpful on any questions I had and very patient. Thank you Louis.
When we came in at 7 am to drop off our car the young man who came to meet us was rude. He stated you are 2 hours early. We tried to tell him we are just trying to drop off our car. But he was so focused on the fact that he thought we were dropping off our car to jump the line for service that it took several times of us telling him that we were just trying to drop off our car. Suggest that he be told to ask open ended questions like “How can I help you today!” ... Read More DealerRater - Mar 26, 2026
Toyota Chula Vista is a great location, the place is organized and efficient. The staff is professional, knowledgeable and friendly. Had an excellent experience with my purchase.
Customer service was great! The person helping me was very helpful and super friendly. He helped me out with exactly what I needed
Almost 4hr wait including 1hr before checkin.was told $49and charged almost $100 for oil change
Muy buen servicio, facil de agenda la cita en linea y el asesor Daniel muy proactivo y amable
Took the car to get serviced. From the moment I arrived, everything went smoothly. Everyone smiling and with a great attitude.
Javier was very terrific! Thank you! I appreciate all that he did to prepare my car for a trip and routine maintanence.
Excellent service, they explained all our questions in detail and with great kindness. Thank you
Awesome service from the entire Team at Chula Vista Toyota, they serviced my vehicle fast and Keenon Bernal very friendly and knowledgeable. I will bring my 4 runner for service to this location, instead of going to Pacific BeVh
Got my oil changed but it took more than 4 hours. I did received pictures of some items and an introduction video from the technician but no explanation on what where the pictures about or recomendations. I figured I would probably get the details in the paperwork at the end when I pay and nothing. I took my car and no sticker on the miles for next oil change and no car wash. Very disappointed!
They are very good and professional at the same time, they have a great team for the job. Great communication and right timing estimation.
My Toyota Tacoma still has the same problem and I’m very concerned about your service
Daniel Fabian has got to be the best advisor I've had the pleasure to work with. Very polite, straightforward, and very personable. His service was more familiar than transactional. My service was minor and I was on my way in a typical two hour average waiting time.
I was welcomed politely and given a snapshot of what would take place and when I would expect my car to be ready, as soon as they were done I received both a phone call and a text that the car was ready for pick up..
Good communication and friendly personal take care of all my needs and very good attitude
Website advertising states lower prices for services, but when you go inside to get service, it is more. False advertising! When discussing, advisor states, i know, i told them to change it, its advertised wrong. If customer doesn’t bring it up, there charged more. Terrible!! Wait times with appointments are ridiculous, over 3 hours, when there are workers sitting around. Not happy with the false advertising and wait times.
It's so nice and very clean waiting room and employees are friendly and easy to talk too.
worst service i have ever received from any dealership. i have ever been too. the service advisor was a total xxxxx and delayed my service for over 45 minutes just because she could. very unprofessional and rude. she also took over 20 minutes to let me pay. she purposely took a 20 minute call right when i got there instead of taking care of her customers that were waiting for her. i doubt i will ever go back to this location. i purchased my truck here and up to this point had decent service. if u do go there dont get vanessa to ... Read More DealerRater - Feb 26, 2026
Buen servicio y muy a tiempo cordialidad y seguridad en todas las preguntas que hice
The service department ensures you are well taken care of and the mechanics ensure your your car is running at its best.
The Sales people that helped me (Louis and Gary) were quick and efficient no back and forth.
I took my Corolla in for a service and left it with Service Manager Carlos Carrillo and informed him that I need it back by 12 pm due to a doctors appointment that I had at 1 pm. He assured me that it would be finished by then. At 11:55 he texted me that the car was ready and that I could come and get it, but he was going to lunch at 12. No other instructions. There was no way that I could get to the dealership in 5 min. but I knew from past experience anyone could pull my paperwork and check me ... Read More DealerRater - Feb 24, 2026
They’re very professional and friendly. Their work is satisfying and done in timely manner. Thanks to Kevin for taking care of my car and being polite.
Mario Carrillo gave me an excellent customer service at the Toyota of Chula Vista,Ca.I highly recommend him to get a raise in his job well done.He is a hard working man.
I had a great experience at Toyota Chula Vista. Marco was incredibly helpful, warm, and professional throughout my visit. He took the time to address all my questions thoroughly and made sure I felt comfortable and informed every step of the way. The level of customer service I received was excellent, and it truly made a difference. I really appreciate the care and attention shown, and I highly recommend this dealership—especially Marco—for anyone looking for outstanding service.
Awesome service! Javier Aguirre took care of all my truck needs. Great communication and friendly environment.
almost got to the price but i must admit they gave it their all considering my stats
A representative called me informing me of a special on an oil change. I scheduled an appointment but when I arrived, I was told I didn’t qualify. They gave me the oil change anyway. Also they informed me of a recall but they never notified me about it by mail. By law, manufacturers are required to notify registered owners of safety recalls via mail. The experience felt a bit confusing and inconsistent.
I am working with this dealership for many years I am very happy with them
Paco helped us get the car that we wanted. One of very few delearships who doesn’t put market adjustments on their OTD price. They matched the carmax appraisal with no issues, they were transparent with their pricing. The entire process only took us less us than 2 hours. We would recommend them to friends and family.
I’ve been going to this dealership for 5 years now and have always had a good experience. They get me in and out and I feel confident they always do good work.
I had the opportunity to work with Shawn Reilly. Absolutely incredible support from a sales person. I’ve bought over a dozen cars in my life and Shawn will have my business from this point forward. He handed me off to Finance and the whole process went very smoothly and quickly. I came down from Escondido just because I heard of the experiences people were having at the dealership. It was worth the drive.
Worst dealership ever. Bought a vehicle and the second I took it off the lot the tire pressure went on and went to Americas Tires turns out they patched the tire badly on the edge just to sell it. Had to buy a new tire right away. Not only that they were rude Moises and the sales person with braces both act childish. Thirsty to do sales. BEWARE!!
Needed my car serviced and adjust tire light. Everything went well due to my Service Writer, Enrique Velez, very professional and knows his job, keep me informed of the job being done.
worse ever exprerience and I’m not coming back, I have an appointment at 0945, waited 1 hour in the car before the service advisor talk me, just for an oil change only, Carlos my service advisor said my car will be done around 1230 and I said with appointment it will take that long so waited 1230 i have no message from my service advisor, at 1 o’ lock i ask him about my car and he said there is 2 more car infront of me and there is a mixed up, so I told him that i have an appointment at 0945 and now youre ... Read More DealerRater - Feb 7, 2026
All the representatives were respectful and very knowledgeable.They listened to all my needs and wants.
Seems like it should take less than 1.5 hours to rotate tires and change the oil and filter with an appointment. Disappointed that vehicle wasn’t washed
Feeling welcome,friendly customer's service, very professional with customer, with out pressure. They fixed my car problem in timely manner.
Carlos was great , offered everything my car needed . The only thing I would love improvement in , is the time frame it takes to get all done mechanic wise.
I filled out an inquiry online with a virtual assistant and was scheduled to come in to speak to a sales manager about purchasing a car. The sales manager did not show me the vehicles that I would be approved for then only offered me the more expensive option with was also not at the rate discussed . Disappeared multiple times for more than 20-30minuted & did not explain anything to me and did not offer to show me the vehicle until after the deal was finalized. Multiple times I observed him chatting with other coworkers while i waited for ... Read More DealerRater - Jan 30, 2026
Normally I do not write reviews, but considering the horrible customer service I received today, I have to. I had an appointment at 8:30am, I got there at 8:20 and after 25 minutes waiting, I asked the person who receives the cars (Esteban) why he was taking cars that were coming in way after me. He immediately got very defensive, rude and unpolite, even more he refused to take my car. I asked to speak to a manager, waited another 25 min and nobody showed up. At that point I was very late for work and I had to leave. I've been ... Read More DealerRater - Jan 30, 2026
I was notified to retrieve my vehicle at 4:45 p.m. but I did not leave the dealership until nearly 6:00 p.m.
The service agent, identified by the initials C.M., was observed reviewing houses on Redfin with a customer. While another customer was waiting to be assisted, that customer raised a concern about this behavior. The agent then asked his current customer if he could briefly assist the waiting customer; however, this interaction lasted approximately 30 minutes.
After completing the interaction with the agitated customer, the agent returned to assist his original customer, while I continued waiting and observed the situation. ... Read More DealerRater - Jan 27, 2026
My assessor Daniel instead of trying to help me as costumer to find the best economical proactive decision for my car and the services I needed, he was just trying to sell me everything not taking in consideration that many of the services I’ve already done it, for that he made me feel I couldn’t trust him
Carlos Carrillo always provides excellent service. He is well deserving of being promoted to a manager.
I took my car for a noise they had it for 3 days and in the end they didn't repair any of that, it's still the same they said it was the license plate holder but it's not like that, I only lost 3 days without a car
I am always happy with the service I received and the video of repairs to be completed. Service Advisor Mario Carrillo explained repairs well has always professional and courteous when I come in.