Welcome to Toyota Chula Vista

I had an appointment to get an oil change. My appointment was for 12 noon, I had some extra time so I showed up a bit early at 11:00 a.m. When I dropped my car off I was told that the car would be ready by about 1:30. I also advised the representative that took my keys and all my information that I had a coupon for the oil change. I left and returned at 2:00 p.m. when I returned they said the car was not ready and would not be ready until 3:30 p.m.. since I was dropped off I sat in the waiting room at 3:40 p.m. the service writer came to me in the waiting room and said it would be another 45 minutes. Fortunately it was not another 45 minutes but it was another 20 minutes. When I went to go pay the service writer said the coupon I had was not acceptable because it was for oil that was a specialty oil only. I then pointed out on the coupon that it explicitly said it was not for specialty oils. When I tried to point this out the service writer argued with me we had a disagreement back and forth and she finally decided to give me the price that was on the coupon. The overall time it took to get an oil change was over 5 hours and I had a coupon for $59. I could have gone to Valvoline oil change for $110 and it would have taken 15 minutes. In the future I will not spend 5 hours in an attempt to save $50 my time is worth far more than the $10 an hour I have to wait. This is completely unacceptable.

They have good offers. Excellent and professional staff. They have a lot of options for what you're looking for.

Courteous, took the car in relatively quick, And was done also pretty quick , service is great

Javier did an outstanding job in dealing with my RAV4 recall issue, and the lack of parts for that recall.

Overall is a good dealership. Customer is very good. I have purchased 5 cars from Toyota chula vista and all experiences have been great. Service center is good.

This dealership is excellent! Customer service is always reliable, when they tell you something will be done at a specific time, it always is, and they all go above and beyond to give the best experience. The best toyota in SD!

Took my car for a courtesy service, less than 2 year old. They found out the battery caps were all gone and appear to have been blown out. They tried to make me buy a new one from the dealership for $440. I decided to buy one from costco. The nice gentleman from costco told me Toyota should replace the battery under warranty. Only after I demanded the dealership replace it that they did. Not very honest, thus my low rating.

Ron was really nice and very professional .Questions were answered and they gave me time to think and decide what I wanted unlike the other dealer that we were at prior to Chula Vista Toyota

I went to get a simple oil change and tires rotation. My car was out like in and hour and parked outside the service area. After one hour and half no one call me to tell me it was ready. I went in and talked to Kevin Laguna my service guy. He didn’t know my car was ready until he checked his computer. That was 1:30 hours later. I paid my bill and got out frustrated. When I got home I saw my cabine filter out and not put back. It was on the floor taken out. Not very good experience with this dealer. I will never comeback.

I take my truck in for regular routine maintenance. Been using chula Vista Toyota for many many years. Best part it's just down the street. My Toyota care manager is outstanding. Mr. Carillo always keeps me informed and feel confident bringing my truck in.

Everyone has always been friendly with their customers and service has always been fast. Great communication between agent and client too.

Easy, hassle free experience. Easy to schedule, no problems checking in, work was done and resolved as promised. Overall, great experience.

Great service, very profecional el sr olaf me atendio y contesto todas mis preguntas, gracias

Towed a 2008 Lexus IS 250 in to Toyota Chula Vista for a diagnosis for no crank/ no start. Service advisor. Mario was my contact throughout this process. I was told the ECU and immobilizer were dead and quoted a repair bill of $7300. I specifically asked the dealer to check the fuel pressure sensor, which is a known issue (official Lexus service advisory) and takes five minutes to check. Even included a YouTube video of the specific issue I wanted ruled out before calling a tow truck to remove the vehicle.. “Master Tech” apparently refused to check the issue according to Mario saying they “stand behind their diagnosis” and he “couldn’t do anything about it”. Since the value of the repair was well beyond the bluebook on the car, I was prepared to scrap the vehicle. Dealership offered me $250 for the car on trade, but since the offer was insultingly low, I decided to have the card towed off property after paying the $200 diagnosis. Thank goodness I trusted my gut and checked the fuel pressure sensor with a Mobile Mechanic. He immediately identified the issue (10 min) and made repair for less than 10% of the Toyota dealer price. Vehicle started right up after replacement of the fuel pressure sensor just like every YouTube video that showed this repair. Next day, I went down in person to request refund, and it was told only a service manager who was not on site could authorize. After a strong email with CEO, general sales manager and service manager cc’d I received a phone call back from Mario within approximately 15 minutes of sending the email that my refund had been authorized. For some reason, they couldn’t reverse the credit card charge and I had to wait approximately 10 days to come down in person again to request a refund which then had to be processed by their business office and I’d be receiving a check in the mail. When I attempted to ask Mario questions as to what the process was and what the timeline look like he was less than professional. As of this review, I made the request for refund this morning and I am in limbo, waiting for the business office in Kearney Mesa to receive and process request. I received this request for this survey after making the official request for request refund this morning. My experience with Toyota of Chula Vista has been beyond frustrating and disappointing. I have lost countless hours and nearly lost a great car due to their unwillingness to check the one thing I asked them to check. At this point, I just want my refund and I’m having trouble understanding why it takes weeks to refund a simple $200 credit card transaction. I am hopeful they will honor the refund promised and I’ll see the check in the mail eventually. Still never heard back from service director or any other management. Throughout the whole experience I can at least credit the master tech Travis Polo who was responsible for misdiagnosis as he did at least take a moment to hear me out when I came down to request initial refund. He apologized and owned the mistake. I think that showed a certain level of class on his part to own the issue and apologize. I will be glad to have my refund and put this experience behind me.

Toyota Chula Vista offers great customer service. I would recommend anyone to go there for service.